Configuring the AOL Safety and Security Center
If you have the AOL Safety and Security Center installed on your computer, please follow the steps below.
- Click the Start button on the bottom left-hand corner of your taskbar
- Select Control Panel from the menu
If you do not see the Control Panel option:
- Point to Settings
- Then click the Control Panel option
- In the Control Panel, double-click Administrative Tools
If you do not see Administrative Tools in the list:
- click Performance and Maintenance
- Then click Administrative Tools
- Double-click Services.
- Look for CA Pest Patrol Realtime Protection Service in the list.
- If you do not see the CA Pest Patrol Realtime Protection Service, this means you do not have the AOL Security Center installed and you can skip to the steps for enabling ActiveX controls.
- If this service is installed on your computer, double-click it.
- In the window that opens, click the Stop button.
- In the same window, open the Startup type dropdown menu and choose Disabled.
- To close the Services window, click OK.
- Please restart your computer.
Internet Explorer users - Enabling ActiveX, cookies and Java
- Open your browser and go to the Tools menu
- Select Internet Options
- Click the Security tab
- Make sure the Internet globe is highlighted
- Press the Default Level button.
If you are unable to click the Default Level button, your browser security settings are already set to the default level. In this case, please proceed to the next step.
- Click the Privacy tab
- Set the slider to Medium so that your computer can receive cookies.
- To exit the Internet Options window, click OK.
Firefox users - Enabling ActiveX, cookies and Java
- Go to the Tools menu
- Choose Options
- Click the Content icon at the top
- Click the Privacy icon at the top
- Make sure the "Accept cookies from sites" box is checked and the "Keep until" drop-down menu is set to "they expire."
Can I Video Chat with a firewall on my system?
A firewall or a router may block the download of the ActiveX components that are needed to Video Chat. You may use the site without disabling your firewall or router. To do so, please make sure your firewall, router, and other security software (anti-virus, anti-spyware, pop-up blockers) are configured to allow ActiveX controls.
If you have configured any of the advanced settings on your firewall or router, please make sure the following protocol, addresses, and ports, used in ImLive for Flash, are open.
As every Firewall program is different, you may have to consult your firewall provider to learn where you may locate the option to configure the firewall.
- rtmpt://flashsrv.globalmailer.com port 80
- rtmpt://fly1.globalmailer.com port 80
- rtmpt://fly2.globalmailer.com port 80
- rtmpt://fly3.globalmailer.com port 80