Zone:

Flash Troubleshooting Guide



Please follow the instructions below if you are having any of the following problems:
  • You have never Video Chatted with Flash on ImLive
  • You are unable to connect to Hosts
  • You can connect to Hosts but cannot see Hosts� videos
Starting a Video Chat Session

When you enter the Host�s Video Chat room you will be asked to either allow or deny the Macromedia Flash Player settings. Please make sure that you click �Allow.�

You may also be asked to download an ActiveX component. When a pale yellow pop-up bar appears at the top of your browser, click to install the component. Please make sure that you click Yes to download the ActiveX component even if you have successfully Video Chatted on ImLive in the past. Once you click Yes, the component will be installed and your Video Chat session will begin automatically.

Further Info for Downloading Active X

Please make sure that all the activeX, Java and cookies are enabled by following the instructions below:

  • If you are using IE7:

Open your browser and go to Tools > Internet Options > Security tab > make sure the Internet globe is highlighted > Press the "Default Level" button. Click on �Ok�.

Then click on the Privacy tab and set the slider to Medium. Click on OK.

  • If you are using Firefox 1.5:

Open your browser and follow the steps below:

Step 1: Go to Tools > Options > Web Features. Check �Enable Java.�
Step 2: Go to Tools > Options > Privacy > Cookies. Check �Allow sites to set Cookies.�
Step 3: Go to Tools > Options > Advanced > Certificates. Select �Ask Every Time.�

Flash Running Behind a Firewall

Here are the protocol, addresses and ports that are used in Imlive.com for Flash Technology:

rtmpt://fly1.globalmailer.com port 80
rtmpt://fly2.globalmailer.com port 80
rtmpt://fly3.globalmailer.com port 80
rtmpt://fly4.globalmailer.com port 80
rtmpt://fly5.globalmailer.com port 80

rtmp://fly1.globalmailer.com port 1935
rtmp://fly2.globalmailer.com port 1935
rtmp://fly3.globalmailer.com port 1935
rtmp://fly4.globalmailer.com port 1935
rtmp://fly5.globalmailer.com port 1935


For further information regarding working behind a firewall, click here.

Further Technical Assistance

If you are still experiencing difficulties after following the above

Close all your browser windows, open a NEW browser and do the following:
Step 1: Go to Tools > Internet Options > General > Settings > Check 'Every visit to the page' (the 1st option) > OK.

Step 2: Go to Tools > Internet Options > General > Settings > Check that the temporary internet file folder is between 2-5 MB.

Step 3: Go to Tools > Internet Options > General > Settings > View files > click on Ctrl+A > delete all of the files.

Step 4: Go to Tools > Internet Options > General > Delete temporary Internet files; delete the cookies and clear history on that same page > OK.

Step 5: Go to Tools > Internet Options > Choose the Advanced tab> scroll down to security > make sure the box that says "Empty Temporary Internet Files folder when browser is closed" is checked.

Step 6: Go To Tools -> Internet Options -> Advanced -> Scroll down to Browsing > Show friendly HTTP error messages and make sure the box is empty (not checked).

Click OK and close the browser. Please reopen the browser and log back on.

Other Problems

If you have tried all the above assistance and are still experiencing problems

1. On your browser, please click on Tools > Internet Options > Settings > View Objects > Rght-click on �imlUCID Class� and choose Remove.
2.
Reopen your browser and follow the steps below:
a. Go to Tools > Internet Options > General > Settings > View Files > Click on Ctrl+A > delete all of the files
b. Go to Tools > Internet Options > General > Delete Temporary Internet Files; delete the cookies and clear history on that same page > OK.
c. Click OK and close the browser. Please reopen the browser and log back on.



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