ImLive Customer Support

Chrome (PC & Mac)

Solution 1

Check whether the problem is on the Host's end by trying to chat with another Host. If the problem occurs with every Host with whom you try to chat, go on to the next step.

Solution 2

See the “How to clear Cookies and cache” slide show.

Solution 3

Restart browser. If you've followed the above instructions and are still unable to read what the Host types in chat, we suggest trying a different browser. If you do not have an additional browser installed, please click one of the links below to download and install a different browser:

Chrome

Firefox

Microsoft Edge

Safari

Firefox (PC & Mac)

Solution 1

Check whether the problem is on the Host's end by trying to chat with another Host. If the problem occurs with every Host with whom you try to chat, go on to the next step.

Solution 2

See the “How to clear Cookies and cache on Firefox” slide shows.

Solution 3
Restart browser. If you've followed the above instructions and are still unable to read what the Host types in chat, we suggest trying a different browser. If you do not have an additional browser installed, please click one of the links below to download and install a different browser:

Chrome

Firefox

Microsoft Edge

Safari


Microsoft Edge for PC and Mac

Solution 1
Check whether the problem is on the Host's end by trying to chat with another Host. If the problem occurs with every Host with whom you try to chat, go on to the next step.

Solution 2
See the “How to clear Cookies and cache on Microsoft Edge” slide shows.

Solution 3
Restart browser. If you've followed the above instructions and are still unable to read what the Host types in chat, we suggest trying a different browser. If you do not have an additional browser installed, please click one of the links below to download and install a different browser:


Chrome

Firefox

Microsoft Edge

Safari

Safari (PC & Mac)

Solution 1
Check whether the problem is on the Host's end by trying to chat with another Host. If the problem occurs with every Host with whom you try to chat, go on to the next step.

Solution 2
See the “How to clear Cookies and cache on Safari” slide shows.

Solution 3
Restart browser. 
If you've followed the above instructions and are still unable to read what the Host types in chat, we suggest trying a different browser. If you do not have an additional browser installed, please click one of the links below to download and install a different browser:

Chrome

Firefox

Microsoft Edge

Safari

See the “How to clear Cookies and cache” slide shows.
If you've followed the “Clear Cookies and Cache” instructions and are still unable to read what the Host types in chat, we suggest trying a different browser. If you do not have an additional browser installed, please click one of the links below to download and install an alternative browser

Chrome

Firefox

Microsoft Edge

Safari

If you are receiving the error message, “You cannot be in more than 1 room at a time” during a chat, you can do the following, depending on your browser:

Solution 1
See the “How to clear Cookies and cache” slide shows.

Solution 2
If you've followed the above instructions and are still unable to video chat, we suggest trying a different browser. If you do not have an additional browser installed, please click one of the links below to download and install a different browser

Chrome

Firefox

Microsoft Edge

Safari
 

Solution 1
Check whether the problem is on the Host's end by trying to chat with another Host. If the problem occurs with every Host with whom you try to chat, go on to the next step.

Solution 2
See the “How to clear Cookies and cache” slide shows.

Solution 3
Restart browser. 
If you've followed the above instructions and are still unable to video chat, we suggest trying a different browser. If you do not have an additional browser installed, please click one of the links below to download and install a different browser

Chrome

Firefox

Microsoft Edge

Safari
 

Solution 1
Check whether the problem is on the Host's end by trying to chat with another Host. If the problem occurs with every Host with whom you try to chat, go on to the next step.

Solution 2
See the “How to clear Cookies and cache” slide shows.

Solution 3
Restart browser. 
If you've followed the above instructions and are still unable to video chat, we suggest trying a different browser. If you do not have an additional browser installed, please click one of the links below to download and install a different browser.

Chrome

Firefox

Microsoft Edge

Safari